TLC Kennel of Colorado

Call us on: (719) 349-0092

Email:tlckennel@tlckennel.com

FREQUENTLY ASKED QUESTIONS

Q: How long have you been raising puppies?

A: Family owned and operated by three generations, TLC Kennel has been in existence for over 35 years bringing excellence and quality to our customers through years of experience.

Q: I notice that you offer many different breeds on your web site. Is that a good thing?

A: All dams, sires, and puppies receive state of the art housing and health care as meet their specific breed requirements. We offer a variety of  breeds that meet the express interests of today’s pet owner for whom choosing just the right breed is important. The health and quality of our puppies is not determined by the number of breeds we offer but rather by the expertise and care they receive..  Our mission is the same no matter the breed, happy, healthy puppies.

Q: Can I visit your facility to choose a puppy?

A: Yes, you may visit TLC Kennel by appointment. We are a disease-controlled facility, so we do not give kennel wide tours. You will be able to view the puppy/litter/ parents of the breed you are interested in or a small variety of puppies if you are undecided.

Q: Do you offer a health guarantee?

A: Yes, we offer a six month health guarantee which covers any life-threatening disorders as documented by your vet. We expect you to follow our instructions in the proper care and feeding of the puppy and provide follow up veterinary care.

Q: Have your puppies been vaccinated?

A: Yes, each puppy comes with CURRENT immunizations and worming. This means that all immunizations have been boostered as is appropriate for the puppy’s age and puppies have been treated for parasites by multiple products multiple times. A complete record will be provided for you. You will need to follow with additional immunizations per the recommendations of your veterinarian in a timely manner.

Q: What do I feed my puppy?

A: We feed a high quality puppy food. This is very important for your puppy’s growth. We recommend Royal Canin puppy foods. For select toy breeds, specific additional instructions will be provided.  It is important that you initially feed the recommended dog food.  Should you decide to change your puppies diet for any reason, you should do so gradually to avoid any dietary upset.

Q: Do you ship your puppies?

A: No, at this time TLC Kennel does not ship puppies due to the many stress factors involved. Customers who live out of Colorado frequently drive or fly in to pick up their puppy.  We frequently meet customers in the Front Range area for their convenience.  A personal pick up date at the kennel can be arranged by appointment by calling 719-349-0092.

Q:  Can I get a refund on my deposit?

Deposits are non-refundable.  If you change your mind you loose your deposit, as we are removing the puppy from the for sale list.  However, if the puppy should become ill or if we are unable to deliver you a healthy puppy, then the deposit will be refunded.